Shipping & Returns

Shipping & delivery

Every order falls under the Legal right to return.

For more information click here

Shipping of Parcels (Europe)

Standard we ship parcels with DPD the costs for these shipment start at 5,95 euro. For all prices and services you can look at the prices per country that are listed below. Orders up to 20 kg and above 100 euros  are shipped free of charge to the Netherlands, Belgium (Pick-Up Point), Germany (Pick-Up Point). and Austria (Pick-Up Point). Orders with products over 20 kg and some selected items that are very fragile can only be sent to your home and will therefore never have free shipping. Parcel shop deliveries can have a maximum weight of 20 kg.

Shipping costs per country

Shipping of Pallets

Pallets are shipped at no extra cost within the Netherlands. We ship our pallets with a variety of Companies, but often this will happen with DHL or TNT. Unfortunately we cannot provide pallet shipments to all countries. This is because of the risks and high costs for us in case of any damage or returns. If it is the case that we do not deliver pallet shipments to your country of origin, then you have the options below so that you can still order the product you want.

1. You can pick up your pallet shipment yourself by appointment. The risks of transport lie with you. In case of return we reimburse the total amount of your order with us.
2. You can have your pallet shipment picked up at our company by a Transport company of your choice. The costs, responsibility and the risks of transport lie with you. In case of return we reimburse the total amount of your order with us.
3. You can have your pallet shipment sent to an address in one of the countries to which we deliver pallet shipments. (At the applicable rate for a pallet shipment for that country.) The risks of transport to the address to which we sent this pallet are with us. In case of return we reimburse the total amount of your order including the shipping costs you paid with us. To use this option, enter a different shipping address in the checkout.

Below you can see whether we provide pallet shipments to your country of origin and what the costs are. If your country is not in this list you can use one of the 3 options mentioned above.

Returns

Returning of Parcels (Europe)

If you are not completely satisfied with the product you received, you can of course notify us within 14 days of receipt. You then have 14 days to send it back. Please contact us via email [email protected] or the contact form on the customer service page stating the order number, item number and the reason for return. You will then be credited with the full order amount including shipping costs within 14 days after your notification of the return to us. The costs for returning from your home to the web shop are for your own account. We request you to keep the packaging material in which we delivered the products until you are sure that you want to keep the product so that you can reuse our sturdy boxes when returning and the chance of damage is minimal.The risk of sending is in fact with you. We will of course fully assist you in cases where the shipment is broken or lost and help to arrange this with DPD.

We can create a DPD return label for you. The costs for this are Euro 9.95 and will be deducted from the amount to be refunded. Print the return label, stick it on the box and hand it in at a DPD parcel point.

Returning of Pallets

If you are not completely satisfied with the product you received, you can of course notify us within 14 days of receipt. You then have 14 days to send it back. Please contact us via email [email protected] or the contact form on the customer service page stating the order number, item number and the reason for return. You will then be credited with the full order amount including shipping costs within 14 days after your notification of the return to us. The costs for returning from your home to the web shop are for your own account. You can contact a local shipping company to provide you with a service for your return. We request you to keep the packaging material in which we delivered the products until you are sure that you want to keep the product so that you can reuse it when returning and the chance of damage is minimal. We will of course ensure that the pallet is collected from you again if you cannot arrange this yourself. Below you will find the costs of having a pallet collected for return.

Return of personalized items (Europe)

If for example, you have a sculpture made of yourself it cannot be returned as it is not possible for us to sell it to someone else. A lot of items that are made and designed especially for you can also be sold to other people we will have to check on a case-by-case basis whether the product can be returned. Please contact us via email [email protected] or the contact form on the customer service page stating the order number, item number and the reason for return. We will then assess whether the product may be returned.

Model return form click here